Manager, Attractions Fast & Furious: Hollywood Drift

Job Purpose: As an Attractions Manager, you will be responsible for the growth and development of salaried management, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction. Job Summary: Responsible for growth and development of salaried management team Establish positive culture for new Attraction Focus on establishing and maintaining focus on safety and positive internal and external guest service Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times through active participation in managing guest flow experience Maintains both labor and non-labor budgets for Attraction. Develops operating budgets and adjusts operations as necessary to identify and control budgets. Helps ensure artistic and thematic integrity of attraction. Assists Talent Acquisition team for assurance most qualified candidates are hired/trained Supports the scheduling department in reviewing the team member schedules weekly Ensures department understands and follows all company policies and procedures. Crisis management including Guests’ and Team Members Medical/Emergency situations Supervises management team to ensure they are providing work direction and coaching to team members as needed Investigates incidents including Team Member/Guests’ complaints Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group Creates and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs. Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.