Supervisor Park Services

Responsible for ensuring the theme park environment remains clean, safe, and welcoming, in compliance with all procedures and regulatory requirements. This role supports the Park Services department by overseeing team members, driving operational excellence, and implementing programs that enhance employee engagement and guest satisfaction. Responsibilities Supervise daily operations of Park Services team members, ensuring facility cleanliness standards are consistently maintained. Mentor, coach, and provide performance feedback to team members, fostering an inclusive and positive work environment aligned with departmental standards. Lead workforce planning initiatives, employee recognition programs, team events, and employee satisfaction action planning. Administer counseling, coaching, and performance reviews for hourly team members. Develop and implement programs focused on enhancing guest and employee satisfaction. Respond promptly to guest and employee concerns, ensuring timely and appropriate resolution. Maintain accurate daily operating logs and employee records. Promote and ensure adherence to all safety procedures, providing up-to-date training for all team members. Manage operations within established budgets, making necessary adjustments to maintain financial targets. Conduct regular quality control inspections of assigned areas. Collaborate with Human Resources and Labor Relations to uphold collective bargaining agreements and maintain positive union relationships. Serve as the EHS Safety Team representative for Park Services. Act as a crisis management contact for guest and employee medical or emergency situations. Perform other duties as assigned.